Everything you need to know about Macy's price match policy

Fortunately, Macy’s thinks that’s a rotten deal, too. That’s why the iconic department store offers a Price Adjustment Policy, which allows shoppers to ask Macy’s to refund the amount they’ve overpaid on an item. It’s a great way to be sure you never spend more than you need to at Macy’s — but as always, there are a few rules and eligibility requirements involved in getting refunds.

This briefing explains Macy’s Price Adjustment Policy, ways to ask for price adjustments online, ways to request furniture or mattress price adjustments, and ways to request price adjustments in-store at assorted Macy’s locations.

Does Macy’s price match?

The short answer here is: yes and no. Don’t worry, though, because we’ll break this down a bit more so that it makes sense.

Here’s the deal; Macy’s doesn’t price match items from other retailers at the point of sale. Instead of a price match policy, Macy’s has what’s called a “Price Adjustment Policy.” This policy dictates that if you buy an item at a Macy’s store and learn it’s less costly at one of Macy’s top online competitors, you can then go back to Macy’s and request to have the difference refunded.

It’s key to note that Macy’s won’t adjust prices because you found an item less costly on eBay or Facebook Marketplace. There’s a core set of competitors that Macy’s is known to price-adjust its items for.

This generally includes retailers like:

Kohl's
JCPenney
Dillard's
Sears
Bloomingdale's
Nordstrom
Belk
Saks Fifth Avenue
Lord & Taylor
Neiman Marcus

If you buy an item at Macy’s and learn later that it’s actually less costly at one of these stores, you’ll be able to request a retrospective price adjustment. But to get it, you’ll need to prove that the eligible item you bought is selling for a lower price at one of Macy’s competitors.

But as you’d expect, there are quite a few terms and conditions that go with Macy’s Price Adjustment Policy that you’ll need to bear in mind. Let’s walk through it.

How does Macy’s Price Adjustment Policy work?

We’ve discussed what Macy’s Price Adjustment Policy is. Now we’ll explain how it actually works in practice.

Let’s say you buy a lavish item at Macy’s. But then a few hours later, you get an ad showing that the same item is $25 less costly at JCPenney. You then have ten days after your purchase to request a partial refund from Macy’s.

To ask for a price adjustment, you have a few different choices.

But just for the purpose of explaining how the policy works in practice, let’s talk about submitting a request online.

To submit a request online, the most popular choice is to use Macy’s live chat on its online Price Adjustment Request page.

You’ll need to include your receipt or Macy’s order number to have your request considered. Without one of those, your price adjustment request is probably going to get denied.

Macy’s also offers price adjustments when its items prices drop.

For instance, let’s say you buy a king-sized bed set for $150. But a few hours after you’ve paid for that set, Macys.com drops the price of that item down to $100. Fortunately for you, Macy's Price Adjustment Policy covers this.

The policy states that if an item is reduced in price within ten days of your purchase, Macy’s will refund the price difference — but only as long as you didn’t use any discount codes on your original purchase.

How do you ask for a Macy’s price match?

We’ve mentioned briefly ways to ask for a Macy’s Price Adjustment online. But there are actually a few different ways you can request a price match — and each choice has its own set of protocols.

To help you get started, we’ll break down all of the different ways you can request a price match for Macy’s items.

Request a Macy’s price match online

To request a Price Adjustment online, you’ll need to start a live chat on Macy’s site.

Request a Macy’s Price Adjustment online

To do so, you can click the "Chat Online" button that’s located on the Macys.com site. This link is pretty prominent on the Macys.com homepage and should be visible most days of the week from 9 a.m. to 12 a.m. The live chat function is also manned during most holidays (although the hours may be slightly different).

Again: it’s key to remember you can only make price adjustments within ten days of your original purchase. Likewise, you can only request a price match if the original purchase was made without applying a promotional code.

Once your request for a price adjustment has been approved, you’ll then get refunded the difference. This will go straight to the card or account you used to make the original purchase.

To make the request process faster, it will help if you’ve got certain pieces of details ready to share in the live chat. This includes your:

Order number
Email address
First name
Last name
Phone number
Shipping address
Items that need to be adjusted
Sale event (if relevant) or date of purchase
Promotion code (if relevant)
Reason for inquiry (either a price or promotion adjustment)

But one piece of details Macy’s doesn’t want is your account number. The store recommends that you don’t share your account number in any chat correspondence to protect your online details.

It’s also key to note that to protect shopper privacy and security, Macy's doesn’t accept any price adjustment requests submitted through other apps or third parties. That means if you see an app claiming to facilitate Macy’s price adjustments, that app isn’t legitimate. Just stick with Macys.com.

Request a Macy’s Price Adjustment for furniture

For price adjustments on big-ticket items like furniture and mattresses, things work a little bit differently. You won’t be able to set things up applying a live chat. Instead, you’ll need to email [email protected] directly rather than complete an online form.

To qualify for a price adjustment for an item that’s now on sale, the sale price adjustment needs to be submitted no later than ten days from the point of purchase for any White Glove, In-Home, and Room of Choice items.

If you’ve received a package from the warehouse, you must request a price adjustment within ten days of shipment from the warehouse. The same rules apply to orders made from a vendor. Once purchased, you’ll have ten days from the point of shipment to request a price adjustment.

To qualify for your price adjustment, you’ll need to include certain pieces of details with your request. This includes your:

Sales check number
Email address
First name
Last name
Phone number
Shipping address
Items to adjust
Sale event (if relevant) or date of purchase
Promotion code (if relevant)
Reason for inquiry (either a price or promotion adjustment)

If your request for a price adjustment ends up getting approved, you’ll then be refunded the difference straight to the card or account you used for the original purchase.

Request a Macy’s Price Adjustment in-store

Although Macy’s has a pretty well-oiled price adjustment policy in place online, it’s possible to request a price adjustment in a brick-and-mortar Macy’s store, too.

To request a price match at a Macy’s store, you’ll need to talk to that store’s shopper service team.

Just like an online price adjustment request, you’ll need to provide your local store’s shopper service team with key details about your order. Then, you’ll need to show the team a link to a key competitor’s site to prove that your claim is true.

If you’re able to show the Macy's team that the exact same item you’ve just bought is less costly someplace else, your request will likely be approved.

Just remember that to get approved, the shopper service team will often require a manager’s approval. That means you may need to wait for the shopper service staff to complete any internal protocols to approve the adjustment.

You’ll then normally receive store credit or a refund for the difference. Just like online price adjustments, refunds given for in-store price adjustments are made to the same form of payment you used to make your original purchase.

Conclusion

When the receipt is in, nobody wants to pay full price. And if you can take advantage of Macy’s Price Adjustment Policy, you’re benefiting from the item you wanted to buy plus a partial refund of your money.

You’ve just got to be sure you understand Macy’s Price Adjustment Policy, follow the procedure correctly, and provide all the necessary details to get your refund or credit.

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Topics Refunds